Give your customers real-time, 24-hour access to purchasing and order status information via the internet using an intuitive, easy-to-use interface. Oracle's JD Edwards EnterpriseOne Customer Self Service can recognize the customer and personalize the experience by providing specific and relevant information, promoting improved communication while lowering the cost of routine transactions and freeing your agents to devote more time to customers with special issues.

JD Edwards Customer Self Service is part of Oracle's JD Edwards EnterpriseOne Customer Relationship Management family of applications.

• Customer online access to order status, shipment tracking, inventory availability, account balances, and account information.
• Sales order entry and review.
• Personalized customer alerts.