Oracle JD Edwards EnterpriseOne Solution Advisor is designed to reduce the time it takes for your customer service reps to resolve issues by giving them the information they need to solve even the most technical problems. Solution Advisor provides your customer service reps with a searchable repository of known issues and associated fixes, allowing reps to better resolve issues on first contact and reducing the need for expensive follow-up calls or technicians.

JD Edwards Multichannel Interaction Manager is part of Oracle's JD Edwards EnterpriseOne Customer Relationship Management family of applications.

• Intelligent searching speeds the return of only the most relevant information.
• Ability to email solution details on request.
• Solved count and usage count metrics enable you to track the viability of the documented issue resolutions.
• When used with JD Edwards Customer Self Service, you can extend your knowledgebase of known issues and fixes directly to your customers through a web-based portal.